February 9th, 2005

life begins - me

(no subject)

So sleepy right now...

I have a large mug of very strong black coffee in front of me but it's not making any kind of difference. I have a million and one things to do today but no energy to get any of them done.


Ah well, I actually feel like writing today so hopefully I can actually get some done in the midst of all the usage statistics collecting I have to do today... (although I was a little silly last night and along with Bill set a new fic challenge over at the BBBFic list, inspiration struck me a little this morning except I can't narrow it down to just one story - I currently have plot bunnies for four completely different ones. *sigh*

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life begins - me

Silly work thing...

I work in a University library, most of you know this by now but just in case you didn't - yes, I am the she-Giles. Right now I'm maintaining the 10,000 plus electronic journals we currently subscribe to (which sounds dead interesting but really isn't) as well as other things. Most of our subscriptions come through one agent, the reason behind that is that it's supposed to make for less admin work on our end and it's meant to be cheaper (essentially we're bulk buying from them.)

Since I started in the library we've caused four customer service reps at that agents to quit their jobs through stress and/or nervous breakdowns. We're not that mean to them - honest, we're nice people (well I am anyway!). We just want things done the way they should be.

Start of this year, when the fourth contact disappeared, we were told we'd have a dedicated helpdesk team to coordinate with us so that the work load is shared across a bunch of people. Fair enough - we've always said it's too much work for one person. Since then I've only ever had contact with one person from that helpdesk and it looks like she's doing it all herself which is a bit of a shame really.

Anyway, I just got a reply from her about a problem we have with a journal and I think I can see the first signs of cracking on her part...


Our library is going to get a reputation for being nightmare customers but we really aren't, honest!
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