December 6th, 2006

guitar//inspiration - me


I love quirky things, unless they're also tacky in which case they might have the saving grace of being kitsch as well, but mostly I just love the quirk factor. My latest fun thing is to try to find the best online customer service. You know, the kind of response you get after you place an order with some online store. Mostly they're just "Your order is being processed" and maybe an acknowledgement email with your order summary and a 'thank you for using our site' note. Dull.

Which means that when a store makes that little bit more of an effort then I'm more likely to return to them in the future. Up until lately my favourite has been the's "team of highly caffeinated dispatch monkeys" who were busy compiling my order as the acknowledgment, but they've been beaten by I have used them before and remember that they had a quirky order status email system (which came from an actual person no less!) and this time I was reminded just how cute they could be. Within moments of me ordering from them I had an email from "CDBaby loves Shona" (nice touch) thanking me profusely for my order and telling me what was going to happen next (it would be processed, sent out and I would get another email confirming when it had been dispatched). Got up this morning to find an email from them again to say that a team of 'highly trained professionals' had lovingly placed my CD on a satin pillow and a hush had fallen as it was carried through the building to be packaged. It was then lovingly polished to ensure it was in the perfect condition before being placed reverentially in the box. Apparently a candle was lit by a Japanese monk to ensure a speedy delivery and the entire building sang songs of joy as it left them. They are apparently exhausted by all that effort but are looking forward to working just as hard for me again.


I also remember from last time that there was a follow up email about a week later just to make sure I'd received the CD and hoping that I would come back. I will need to check and see if I get the same this year.

See? That's quirky customer service that is ensuring that not only will I use them again (alas they are indie and smaller artists rather than big labels so I can't get everything I want from there) but I am actively recommending them to everyone.

So now I'd love to know your quirky customer service stories - doesn't have to be online stores, doesn't have to be fun. I worked on a returns desk in a not-particularly-up-market clothes store once, trust me, I've seen the bad side of customer service as well. Just, with everyone frantically shopping right now I'd like to know that there's still some fun to be had when shopping. So spill, share your stories/rants/complaints/tips.

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Happy Birthday!

Happy Birthday othercat!

random note for everyone else - all of the notifications for those WKA nominees I have (or have found) email addresses for have now been sent. Going on the previous couple of rounds I'm now waiting for at least ten bouncebacks... *g*