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31 August 2006 @ 10:07 am
Bloody call centres...  
Yesterday at lunch I heard one of the girls take a call for me at the main enquiry point. I have my own phone number here so when this person called the other line and asked for me by name it was a little odd. Since I was on lunch, the girl asked the person to call back in an hour.

They didn't.

Today, monkey_matt just transferred a call to me from someone asking for me by name. It was a guy who spoke *really* fractured English and it took me about five times saying "what's this about? I have no idea who you are? What company are you from?" to work out he was calling me about my credit card. My 'Virgin' credit card. Seriously, I have no idea what he was saying but it sure as hell didn't sound like 'Virgin' to me...

I said, "I'm sorry, I can't talk about this at work, can you call me at home later on?"
He replied, "My name is John *fake English surname*, I'm calling from *something that in no way resembled the word 'Virgin'*, can you verify the first line of your address?" (can you tell he was reading from a script yet, and there is no chance in hell his name actually was John?)
Me: "No, I can't talk about this here. You will have to call me at home later."
Him: "My name is..."
Me: "My home number is XXXX XXXXXX, call me after half six tonight."
Him: "For security purposes can you verify the first line of your address?"
Me: *fuming and thinking what part of 'I can't talk about this at work' isn't he getting?!* "Bye." *hangs up*


Call centres... I don't normally have a problem with call centres outside of the UK, it doesn't bug me, the work is horrible and the centres in Bangladesh are willing to do it so more power to them, but between this guy and the 'Sarah' woman who called a few weeks ago from Palgrave Macmillan publishers and who spoke even worse English than 'John'? I'm seriously thinking about changing my opinions...

When a bank calls your place of work looking for you, they normally ask if it's convenient for you to talk, right? I'm in an open plan office, I don't want to discuss my credit card account where everyone can hear it, plus, I'm supposed to be working here not conducting my own financial business...

... and I have actually just remembered that I'm taking Dram back for another check up tonight. Vet surgery hours are 6-7. I'm probably not going to be in to take that call. Crap.

Ah well, guess I'll have to phone them myself during lunch then.

....and.... jgracio pointed me towards an interesting meta essay on Supernatural vs BtVS in terms of the representation of females in genre shows (BtVS as female empowerment, SPN as a return to the pre-BtVS status quo) which I haven't read in-depth 'cause I want to see the whole of the first season before I do, but it's put my meta hat on again. I think I may have the new project I told myself I didn't need.
Current Mood: irritatedmildly irritated
JG: Bangel Datejgracio on August 31st, 2006 09:30 am (UTC)
Gosh, I wouldn't want to see the Doctor when he's really irritated, or even worse, pissed off. Because that's one scary icon for mildly irritated. :)

Ah well, good luck with your call.

the girl who used to dance on fire and brimstone: dw//no pants - jetpackmonkey/actn23whiskyinmind on August 31st, 2006 09:32 am (UTC)
heh! There would be veins on the forehead I think, although that's cut off just below where veins might appear so...

acrazywench on August 31st, 2006 10:59 am (UTC)

Err on the side of caution. Contact Virgin using the contact number you have already have for them in your own records, rather than any number given by someone cold calling you, just in case it's a scam.

acrazywench on August 31st, 2006 11:03 am (UTC)
And you can have that extra 'have' in that last comment for free!!
the girl who used to dance on fire and brimstone: simon//laugh - lit_glitterwhiskyinmind on August 31st, 2006 11:03 am (UTC)
Yay a twofer!

the girl who used to dance on fire and brimstone: annie hall//forgot my mantra - mewhiskyinmind on August 31st, 2006 11:03 am (UTC)
Ooo - I never thought of that. Thanks for the tip! I actually hung up on the guy before he could give me a number but I did give him my home number. Damn, and I'm so good at laughing at the 'phishing' emails I get - apparently my Bank of Scotland account wants me to 'customize' my online experience. 1, I have a Halifax account not a BoS one but they are the smae big company now so... and 2, they would spell it 'customise', being Scottish and all... (and that was before the whole thing where I don't click on links sent to me without me asking for them!)

Oh - and thanks for the suggestions for the lists yesterday!
Jackiewillowmina on August 31st, 2006 11:55 am (UTC)
Phising emails are always fun. It's a case of 'I don't even have a BoS account - and even if I did I don't think I'd administrate using my work email address!'

Was thinking the same about the caller as well.
the girl who used to dance on fire and brimstone: head-desk - mewhiskyinmind on August 31st, 2006 12:06 pm (UTC)
Bugger. I just gave the guy my home phone number and he clearly has my name and *a* work number.

Identity theft anyone?
iyalode: SPN- Sam & Dean Dead in the Water Eppy-iyalode on August 31st, 2006 12:14 pm (UTC)
Whoa, can't believe they rang you at work. That's just fucking rude! We use our answering machine to screen Call Centre stalkers. As soon as we hear music or if no one immediately speaks, we don't pick up, end of story.

Glad you're feeling the SPN love. Dean is my new woobie.
the girl who used to dance on fire and brimstone: spn//sam & dean - autumnsongwhiskyinmind on August 31st, 2006 12:25 pm (UTC)
At home I always screen my calls - I'm signed up to an 'opt out' programme British Telecom run for direct marketing, but there are still companies who will just start at A in the phone book and work their way through it. We sometimes get sales calls from publishers at work, but they're usually not unanticipated so we can deal with them easily enough - but a call centre calling for an individual here? It's a bit beyond the joke really!

I am currently sitting at work wishing I was at home so I could watch more SPN... it's scary how quickly I have become obsessed with this show!
xxmagexxxmagex on August 31st, 2006 02:51 pm (UTC)
Call Centres
Ah, the joys of outsourcing. I remember about two years ago, I had a woman call me and I could not understand her at all. She kept trying to give me an address that made no sense. I finally had her spell out the city she was talking about- Turns out it was Baltimore, but with her English, sounded more like Bomore.
the girl who used to dance on fire and brimstone: annie hall//forgot my mantra - mewhiskyinmind on August 31st, 2006 03:09 pm (UTC)
Re: Call Centres
The 'Sarah' woman I mentioned in the post was actually calling from a publisher and wanted me to change our admin account over the phone. I told her we wouldn't do that but if she sent me an email with what she wanted we could deal with it that way. It threw her for a loop and she just kept repeating the same thing back to me over and over again - since I'd deviated from the script she had no idea how to handle the call. In the end I spelled out my name and the general email address for her and hung up. The email came in about an hour later with the 'Shona' part of my name magically transformed into 'Sheenna' and my surname not even starting with the same letter...
velvetwhip: Willow Phases by mara_shovelvetwhip on August 31st, 2006 04:11 pm (UTC)
It sounds like a possible scam to me, hon...

the girl who used to dance on fire and brimstone: annie hall//forgot my mantra - mewhiskyinmind on August 31st, 2006 04:52 pm (UTC)
I'm hoping it's not, it's possible that the guy has enough information to apply for a credit card in my name if it is a scam.
velvetwhipvelvetwhip on August 31st, 2006 05:40 pm (UTC)
You should DEFINITELY call your credit card company when you get home!

Gabrielle...whose fingers are crossed for you
Laura: dynamic duo - stewart/colbertdimlondeiel on August 31st, 2006 06:24 pm (UTC)
That sounds a bit iffy, it's not usual for banks to call you at work.
We keep getting call centres phoning at work wanting to speak to the owner, we're a pretty big company so phoning us is just daft. No we do not want to change our phone company, take out your product etc.